SERVICE UNLEASHED WEBINAR
Host: Mary Marshall
Special guest: #1 Customer Service Expert Chip Bell
September 6 | 10 - 11 a.m. CT
Host: Mary Marshall
Special guest: Award-winning journalist, editor, essayist and author Kris Frieswick
Mary is a sales expert, coach and professional moderator. Mary Marshall’s background includes online learning, sales, and public speaking. She helps change behavior and transforms the lives of her clients through teaching award-winning programs. Mary teaches at national conferences, seminars, and utilizes online video platforms. She is a leading expert on utilizing online learning systems, and has created content and filmed hundreds of video lessons for clients. Mary is a monthly contributor of Houston Agent Magazine, Builder Radio Online and Builder and Developer Magazine, where she writes on leadership and sales training topics. She was recently placed on the national Who’s Who List for the housing industry for 2015. She worked with Buena Vista Pictures, DreamWorks Pictures and is currently producing C-Suite TV’s series Run Towards the Roar with Jason Forrest.
Chip is a renowned keynote speaker and the author of several national and international best-selling books including "Take Their Breath Away", "Managing Knock Your Socks off Service", "Wired and Dangerous", "The 9½ Principles of Innovative Service, Sprinkles: Creating Awesome Experiences through Innovative Service" and his newest book, "Kaleidoscope: Delivering Innovative Service That Sparkles" released in 2017. Global Gurus ranked him the #1 keynote speaker in the world on customer service.
Kris is an award-winning journalist, editor, essayist and author whose work has appeared in dozens of national and regional publications. She was most recently the executive editor of Inc. Magazine. Her debut novel, The Ghost Manuscript, will be published by Post Hill Press in April 2019.
Forrest Performance Group (FPG) is a global leader and designer of sales training, management training, and corporate training programs. FPG believes that true, permanent change begins at the top, transforms from the inside out, and requires long-term coaching and accountability rather than short-term training. This belief system has led to accolades for FPG, four international awards for the best sales and sales management programs, the Inc. 5000 list of fastest growing private companies and Best Place To Work in Fort Worth.