Host: Mary Marshall
Danny Kay Cloud President & Chief Cloud Enthusiast: Krystal D. Carter
March 22 | 10:00 - 11:00 a.m. CT
March 29 | 10:00 - 11:00 a.m. CT
SERVICE UNLEASHED WEBINAR
Host: Mary Marshall
#1 Customer Service Guru in the U.S.*: Chip Bell
April 5 | 10:00 - 11:00 a.m. CT
Host: Mary Marshall
Survivor of the "Miracle of the Hudson": Dave Sanderson
April 12 | 10:00 - 11:00 a.m. CT
We are committed to helping you increase sales and service effectiveness and meet revenue goals while supporting your personal growth and leadership development through our FREE resources. The FPG webinar series is scheduled monthly with a variety of topics and guest speakers to help unleash you and your business full potential.
Mary is a sales expert, coach and professional moderator. Mary Marshall’s background includes online learning, sales, and public speaking. She helps change behavior and transforms the lives of her clients through teaching award-winning programs. Mary teaches at national conferences, seminars, and utilizes online video platforms. She is a leading expert on utilizing online learning systems, and has created content and filmed hundreds of video lessons for clients. Mary is a monthly contributor of Houston Agent Magazine, Builder Radio Online and Builder and Developer Magazine, where she writes on leadership and sales training topics. She was recently placed on the national Who’s Who List for the housing industry for 2015. She worked with Buena Vista Pictures, DreamWorks Pictures and is currently producing C-Suite TV’s series Run Towards the Roar with Jason Forrest.
KRYSTAL D. CARTER
Krystal has spent over a decade leveraging the Salesforce.com platform to create technical solutions for streamlining and optimizing processes wrought with manual dependencies. Because Krystal started in customer service, the end user's satisfaction and adoption of SFDC is always at the forefront of the cloud solutions that she designs. She's determined that her team will be a department with #QuickWins #DoneRight focused on providing her customers with solutions that make their lives better by making their jobs easier.
Quint is the creative director and host of NewHomeSales.com. Since crashing onto the scene as the National Association of Home Builders' 2012 National Sales Person of the Year, Lears has steadily built a reputation for sales and branding excellence. He's been featured in publications like Top Agent Magazine and authored Partnering with Brokers to Win More Sales. He was most recently named a 2018 40 Under 40 recipient from Professional Builder Magazine. He's also a 2018 NAHB National Sales and Marketing Counsel "One To Watch" Silver Recipient. He curates a YouTube channel and runs one of the most well-trafficked home sales sites in the country.
Chip is a renowned keynote speaker and the author of several national and international best-selling books including "Take Their Breath Away", "Managing Knock Your Socks off Service", "Wired and Dangerous", "The 9½ Principles of Innovative Service, Sprinkles: Creating Awesome Experiences through Innovative Service" and his newest book, "Kaleidoscope: Delivering Innovative Service That Sparkles" released in 2017. Global Gurus ranked him the #1 keynote speaker in the world on customer service.
Since the Miracle on the Hudson, considered to be the most successful ditching in aviation history, Dave Sanderson has built a career as a motivational speaker, mentor and author. Currently, Sanderson averages over 100 speeches a year for major corporations across the world. In addition to being a top sales producer at some of the largest sales organizations in the world, he was Director of Security for Internationally renowned speaker, Tony Robbins.
Forrest Performance Group (FPG) is a global leader and designer of sales training, management training, and corporate training programs. FPG believes that true, permanent change begins at the top, transforms from the inside out, and requires long-term coaching and accountability rather than short-term training. This belief system has led to accolades for FPG, four international awards for the best sales and sales management programs, the Inc. 5000 list of fastest growing private companies and Best Place To Work in Fort Worth.