CUSTOMER SERVICE WEBINARS Sponsored by Avid Ratings 

3 Strategies for Building an Unleashed Service Culture

  •  Strategy 1: Establish and embrace organizational service values  
  •  Strategy 2: Align service performance with compensation  
  •  Strategy 3: Reward and recognize service unleashed

Host: Mary Marshall

Special guests: Paul Cardis, Founder of Avid Ratings, and Human Performance Strategist Jamey Lutz

November 22 | 10:00 - 11:00 a.m. CT


The 3 Best Tactics to Communicate Your Way to a Yes

  •   Learn the power of saying your name
  •  Own your ability to influence others by communicating clearly
  •  Close the gap between what you think you project and what you want to project

Host: Mary Marshall

Special guests: Laura Sicola, founder of Vocal Impact Productions

November 28 | 10:00 - 11:00 a.m. CT

We are committed to helping you increase sales and service effectiveness and meet revenue goals while supporting your personal growth and leadership development through our FREE resources. The FPG webinar series is scheduled monthly with a variety of topics and guest speakers to help unleash you and your business full potential.

About the host: Mary Marshall

Mary is a sales expert, coach and professional moderator. Mary Marshall’s background includes online learning, sales, and public speaking. She helps change behavior and transforms the lives of her clients through teaching award-winning programs. Mary teaches at national conferences, seminars, and utilizes online video platforms. She is a leading expert on utilizing online learning systems, and has created content and filmed hundreds of video lessons for clients. Mary is a monthly contributor of Houston Agent Magazine, Builder Radio Online and Builder and Developer Magazine, where she writes on leadership and sales training topics. She was recently placed on the national Who’s Who List for the housing industry for 2015. She worked with Buena Vista Pictures, DreamWorks Pictures and is currently producing C-Suite TV’s series Run Towards the Roar with Jason Forrest.

About our experts & special guests:

Jamey Lutz

Jamey is an accomplished performance excellence, improvement strategist. He has over 20 years of experience in highly acclaimed organizations such as: The Ritz-Carlton Company, Wells Fargo Bank, Wachovia Corporation, and HomeBanc Mortgage Corporation, and RDV Sports. He is skilled in driving innovative service initiatives and programming, as well as building and sustaining world-class service organizations.

Paul Cardis

Paul has built Avid Ratings and Avid Ratings Canada that all share the same mission, to improve the quality of housing throughout North America. Founded in 1992, Avid Ratings is built on the belief that "avid leaders create avid employees, who create avid customers,” Paul says. “What differentiates leading organizations from those who merely follow, is a passion for excellence that makes success contagious... that's what Avid is all about.”

Chip Bell 

Chip is a renowned keynote speaker and the author of several national and international best-selling books including "Take Their Breath Away", "Managing Knock Your Socks off Service", "Wired and Dangerous", "The 9½ Principles of Innovative Service, Sprinkles: Creating Awesome Experiences through Innovative Service" and his newest book, "Kaleidoscope: Delivering Innovative Service That Sparkles" released in 2017. Global Gurus ranked him the #1 keynote speaker in the world on customer service. 

Laura Sicola

Dr. Laura Sicola, founder of Vocal Impact Productions in Philadelphia, PA, is a keynote speaker, coach and trainer, whose programs turn leaders into master influencers. She specializes in leadership communication and executive presence, and has spent over 20 years working with people across five continents in corporate, government and not-for-profit sectors. Watch her TED talk, "Want to Sound Like a Leader? Start By Saying Your Name Right"

About FPG

Forrest Performance Group (FPG) is a global leader and designer of sales training, management training, and corporate training programs. FPG believes that true, permanent change begins at the top, transforms from the inside out, and requires long-term coaching and accountability rather than short-term training. This belief system has led to accolades for FPG, four international awards for the best sales and sales management programs, the Inc. 5000 list of fastest growing private companies and Best Place To Work in Fort Worth.